Thank you for making our wedding day so wonderful! From the ceremony to the reception we couldn’t have asked for anything better! We wish you all at DiamondHead Resort a very wonderful Holiday and Blessed New Year! – The Higginbotham Family
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I wanted to personally thank you and your staff for all that you did to make Darcy and Mark’s wedding so wonderful. From taking care of all of our guests and all of the details to filling in where we needed when the plans changed. Be sure and pass this on to everyone. Your staff helped provide wonderful memories to our family.
We can’t thank you enough for the wonderful experience we have that memorable evening at DiamondHead.Tuesday, August 7th, 2012
Dear Mr. Hopgood,
My Husband and I were married on Fort Myers Beach March 10th in front of DiamondHead, and then we came into your restaurant to The Terrace for dinner with our family, there were 14 of us. We are in our early 80’s so it was especially special. We want you to know that Johnny Michaud treated us royally from he beginning of the planning until the end of dinner. All of your wait staff could not have been more attentive to our needs. My husband and I have both been in business and we know how important it is to have people who work in your place of business to do so well. You can be proud of all of them who served us that evening and especially of Johnny who brought it all together so beautifully.
We can’t thank you enough for the wonderful experience we have that memorable evening at DiamondHead.
Our best to you and your continued success in business.
Glenna Goodwin & Roger Rummel
Thank you for making our wedding go off without a hitch. All of our family and friends had a BLAST! We couldn’t have done that without your help! We appreciate your professionalism and attention to detail throughout our ceremony. We can’t wait to visit again!
Kelsey & Sean Knodel
from North Dakota
Dear Mr. Hopgood:
October 30 our daughter, Sara, was married on the beach at DiamondHead, and her reception was held on your terrace and in the Diamond Room. I am writing to tell you what a wonderful experience we had during both the planning and execution of the wedding.
From the first time we entered your resort, we felt a difference from other resorts in Ft. Myers and Naples. We had looked at several comparable area venues, some considerably pricier, but none with significantly better facilities nor with guest service nearly so impressive as we found at DiamondHead.
First, we want to compliment your Catering Manager, Josh. I am confident he is the primary reason our event was so perfect. He clearly evidenced a commitment to the guest first and foremost. He consistently worked to provide options that allowed us to offer a first-class wedding and reception at a budget-friendly price. The minister was excellent, but he had a different approach to the ceremony in some respects than Josh usually used. There was no resulting tension whatsoever. Josh went out of his way to accommodate the minister and to assure the event flowed smoothly. He is a true professional. We have recommended and will continue to recommend DiamondHead to others based on our experience with Josh.
There were, however, others who also made our event memorable. Marcel, the Banquet Manager, could not have been more helpful or more committed to service and guest satisfaction. The Diamond Room was lovely; the food was outstanding; and the service was impeccable. Numerous guests at the reception commented on the exceptional quality of the food and service. It was Marcel’s commitment to quality in every way that made the difference.
Also in food and beverage, Kathy, the restaurant manager was most helpful, kind, and accommodating, and the pool bar staff members went above and beyond to make guests feel welcome.
Equally kind and helpful were the Front Desk Manager, Sherrie, and her staff member, Vicki. They were always cheerful and helpful, even when we had question after question. They always treated us as if we were their top priority.
For the mother-of-the bride and the bride herself, hair is an important issue. We cannot say enough good things about Dusty and Sue. They were at work before 8 on the Sunday of the wedding, smiling, helpful, and offering baked goods and mimosas! What more could we ask for?
And last, but by no means least, were bellmen Randy and Steve. Randy was more than helpful in assuring the huge array of items we brought for the wedding were well cared for and delivered to our room in a timely manner. Steve went above and beyond on the day we were leaving. Our daughter had left a suitcase for us to ship to her cruise port hotel. Steve called UPS, and they indicated it had to be boxed. He told us not to worry about a thing because he would take care of it. When we arrived back at the bell stand, Steve had boxed the suitcase and fashioned a handle so that it was as easy as possible to work with. He even offered to take it to UPS for us if it would help.
My husband and I have discussed our experience at length. We do not know whether it is your training program or your hiring practices or a combination of the two that made our experience so wonderful, but we do know that we have traveled extensively throughout the United States, Mexico, Canada, Europe and the Caribbean, and we believe the total-staff commitment to service we experienced at DiamondHead is the best overall experience we have ever had.
Our thanks go to everyone at DiamondHead for making our daughter’s wedding and our five-day stay at your resort an absolutely perfect experience.
Mark and Trish Smith
Thank you so much for helping us plan a perfect wedding! You made sure every detail was perfect!
Alyssa and Duane Mosier
First off, we want to thank you for everything you have done. Our day could not of been any better! Your hard work really helped us have the time of our lives and we will always remember that special day.
Secondly, we want to express our sincere gratitude towards your staff. Dave was exceptionally helpful and was very kind. He worked very hard to make sure our day was special. He went above and beyond to ensure everything was running smoothly. He even delivered my flowers. Dave, did anything possible to make our day the best day possible. He was very helpful with our cake along with helping us cut and clear the table. Please pass along our appreciation towards him.
Thirdly, our waitress Jess was amazing! She was very polite and kind. She as well, went above and beyond our expectations. She is a wonderful waitress, we truly enjoyed having her wait on us,
Once again, Thank you so much for making our day the best of our lives. We now are making plans to come to your resort every anniversary.
Nathan and Abby Thurber
I could spend a lifetime writing words and still never be able to convey my gratitude to you and your superb staff at DiamondHead. It was all of you that made my special day, a day that I will never forget. Everything, Everything you did was perfect. I truly felt like Cinderella at the ball. And you made it happen. You are the best Josh!! We will be back to visit and will stop in and say hello. Thank you from the bottom of my heart. I wish you sunny skies and happy days always. God bless you and all the wonderful people at DiamondHead.
Love Sharron Culver
(now, Mrs. Sharron Trusso)”
Joshua Pankhurst and Marcel Chartier,
Thank you so very much to the both of you for making our wedding everything we hoped it would be! The DiamondHead was the perfect choice and you both work VERY well together. Thanks! Melissa and Brian Ginn (March 17th, 2011)