Our Clean StayPromise

Your Well-Being is Our Top Priority

The safety and security of our guests and employees has always been at the forefront of operations throughout all SunStream properties, and our commitment has never been as strong as it is today. As DiamondHead continues to welcome guests, the following operating procedures have been implemented at a minimum to provide a clean and comfortable environment for all. Please note that in following CDC guidance, procedures and requirements may change from time to time.


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Cleaning Procedures

We are focused on cleaning and sanitizing all rooms prior to guest arrival.

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Social Distancing

We continue to encourage social distancing in all public spaces.

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High Touch Objects

Guest touch points are cleaned multiple times per day by our dedicated team.

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Dedicated Team

Our staff meets daily to review cleaning and disinfecting standards.

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Staff Health & Safety

We are educating our team on best practices to help them stay healthy.

  • Housekeeping services currently vary and may be limited during your stay. Please contact our Guest Services Team for more information. Guests will be provided with extra bags and instructed to notify the front desk for additional towels and bedding. Guests are asked to leave the bag of soiled items just inside the unit for housekeeping to collect and replace without having to enter, following a contactless procedure. 
  • Room Attendants will be required to wear disposable gloves when cleaning units, properly removing and disposing of gloves after each unit.
  • Room Attendants will have procedures in place for sanitizing their housekeeping carts and tools at the beginning of each shift.
  • Cleaning checklist will be issued and used by each room attendant ensuring that all high contact surfaces have been sanitized including but not limited to remote controls, door handles, shower curtain edges, plumbing fixtures, appliances, in-room safes, light switches, thermostats, alarm clocks, telephones, and bathroom amenity holders.
  • We will remove any excess linens, blankets, or pillows from the units.
  • We will remove pens and notepads from the units.

Guest Services
  • Team members are encouraged to wear a mask at any time. In accordance with CDC guidelines, team members are required to wear a mask if community illness transmission reaches a high level.
  • We will install plexiglass barriers at each workstation to protect the spread of COVID-19.
  • Guest Service Agents will be instructed not to share work stations.
  • If a payment device is not handsfree we will ensure sanitation occurs after each use.
  • We will have a system and procedure in place to separate sanitized keys and wristbands from those that are not, and to ensure every room key and wristband is sanitized before being issued to a guest.
  • We will be removing any pen buckets and sanitizing pens between each use.
  • Counters and equipment will be sanitized once per hour.
    Limits will be placed on the number of guests allowed in any confined space.
  • Social distancing measures and barriers will be used in the lobby and other guest areas when necessary.
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Common Areas
  • We will increase the use of automatic faucets and flush valves in common area restrooms.
  • We will increase the use of automatic soap and towel dispensers in common area restrooms.
  • We will provide additional hand-sanitizing stations throughout the common areas.
  • We will provide additional staffing that is focused on cleaning and sanitizing high-touch points, including elevators, door handles, vending machines, and luggage carts.
  • We will install signage in the common areas encouraging guests to practice social distancing, wash hands frequently, and wear face masks or other PPE.
  • We will install a minimum of Merv 13 air filters in all common areas and commercial spaces.

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Food & Beverage Outlets
  • Outdoor seating will be available, weather permitting.
  • Digital menus available upon request.
  • We will encourage all guests to settle accounts through room charges or credit cards, eliminating cash sales whenever possible.
  • We will sanitize check presenters and pens after each use.

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